Client case study with Samson Consulting
In this case study video, Lee speaks to Nick Jervis from Samson Consulting. Nick and his team provide digital marketing services for solicitors and law firms across the UK and internationally.
Not all web visitors are ready to pick up the phone, so why not offer them a real person via live chat as well? Get started with Melu in less than 48 hours.
Giving your website visitors an option for an immediate response equates to more qualified leads for you and more satisfaction for them. But who’s going to manage that resource?
Our professional operators connect with your customers unobtrusively just like they’re part of your team, leaving your staff free for the things they rock at. It’s inexpensive and it works.
Potential customers seeking products or services often have pressing needs. Human-operated live chat from Melu enables your business to engage with website visitors in real-time, confirm they’ve found the right solution, and guide them toward making purchases or booking appointments – converting leads into paying customers faster than traditional methods.
Live chat solutions have become indispensable tools for sales and marketing strategies. With real-time human responsiveness, your website can drive conversions, reduce costs, and build stronger customer relationships. Here’s how these tools deliver measurable value across key areas:
People-powered live chat guides prospects through complex decisions with empathy and expertise. Skilled agents increase sales by up to 40%, offering personalised guidance during critical decision-making moments.
Human agents provide a personalised touch automated systems can't match. They offer tailored advice, leading to higher satisfaction. 79% of consumers prefer live chat for its immediate, real conversations.
Live chat extends engagement beyond traditional hours, catering to all audiences. This always-on accessibility builds trust and meets the needs of modern consumers who often seek advice mid-enquiry.
Human agents gather rich, qualitative data from chats, identifying trends beyond simple metrics. This contextual information helps businesses refine products and improve customer experience.
Live chat agents foster trust through emotional connections. They handle complaints with care, creating memorable interactions. Customers engaging with live chat are 3 times more likely to purchase.
High-quality human support differentiates businesses in the automation age. Companies with skilled chat teams see higher retention rates and improved brand reputation, standing out in crowded markets.
Melu's live chat widget displays beautifully no matter what platform your website is built with.
Optimised to work with responsive websites so that visitors have an amazing experience even if they're on the go.
You don't manage live chat yourself, and you don't have to rely on chatbots.
Our UK based team are always online, so you can focus on your business.
Unlike other live chat providers, we make sure that your input is minimal, so you can focus on what’s important – growing your business.
All you’ll need to do is approve our knowledge base and add the code to your website – no programming, no back and forth.
Most of our clients go live within 48 hours of signing up, so sit back, relax, and soon you’ll be experiencing the power of live chat from Melu!
Since 2018, Melu has been the trusted partner for businesses looking to deliver real, human conversations – day or night.
We get it: your visitors want instant, authentic connections, but building that in-house? It’s a big ask.
That’s where Melu comes in. From seamless onboarding to managing every single chat like we’re part of your team, we handle it all – so you can focus on what you do best while we keep your customers smiling.
Melu turns website visitors into leads by providing immediate, personalised support. Our operators engage visitors, answer questions and book meetings, increasing conversion rates and maximising digital marketing returns.
Melu offers 24/7 live chat support, delivering a superior customer experience. Visitors appreciate instant responses and human interaction, building trust and encouraging repeat visits.
Melu provides a cost-effective alternative to hiring full-time operators. You can save on staffing costs while maintaining high-quality customer service, allowing you to focus on core operations.
Melu’s UK-based teams of trained operators ensures every chat is handled with professionalism and care. Our native English speakers provide clear, empathetic communication, building trust with a personal touch unmatched by automation.
Melu's live chat software integrates easily into any website, requiring minimal IT resources. It's available as a WordPress plugin, making it accessible to a wide range of users.
Melu provides valuable insights through our client portal, storing all chat transcripts. You can analyse customer behavior, identify trends, and refine marketing strategies for better outcomes.
Real human operators, 24/7 coverage.14-day free trial.
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The price per month will be confirmed before the end of the trial, with no obligation to continue.
During your trial, if you are projected to receive 50 or less raised chats** a month, you’ll pay our standard rate to continue.
If you are projected to receive 50 or more raised chats a month, we’ll confirm a bespoke price based on that projected volume.
* A paid account may be required to utilise webhooks in Zapier, Make and IFTTT.
** A raised chat is a conversation where the visitor has an interest in your services. We don’t count irrelevant chats, for example, when the visitor is trying to sell their services or is looking for a job within your company.
As pricing is based on the volume of raised chats you are projected to receive each month, we’d need to provide you with a quote. This will be estimated from either your average monthly website visitors, or your current chat volume if you are already using live chat on your website.
A raised chat is a conversation where the visitor has an interest in your products/services. We don’t count irrelevant chats, for example, when the visitor is trying to sell their services to you or is looking for a job within your company.
Yes you can! We offer a rolling 30-day contract, with each month paid in advance, following your trial period. If you don’t wish to continue using Melu, simply email us here – [email protected] – and we won’t invoice you again. You will still be able to use Melu on your website up until the next invoice would have been due. After this, we’ll disable Melu from appearing.
We offer a rolling 30-day contract, with each month paid in advance, following your trial period, so whilst we don’t offer a refund for low chat volume, you can cancel and not be charged again.
Our team are based in the UK and Asia. Everyone is hired and trained by Melu.
That way your website visitors will always get high quality responses through live chat no matter what time of day they chat.
We work across a wide range of industries, including;
Law, finance, accountancy, estate agents/real estate, education, trades, renewable energy, medical & dental, surveyors, offices and co-working, business networking, jewellers, HR, recruitment, retail, business events, website hosting, vehicle hire and bars & restaurants.
We have clients throughout the UK, USA and Europe. Because our live chat software can automatically translate from most languages to English and vice versa, we can provide our services to businesses globally.
“Melu are brilliant”
Simon Chaplin, The Accountants Mastermind
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