Human website messaging that converts visitors into enquiries
Human agents respond to all incoming messages 24/7.
Free 14-day trial.
or
After your trial
If you’re projected to receive 50 or fewer raised conversations per month, you’ll continue on our standard rate of £249/month.
* If you’re projected above 50, we’ll agree a bespoke rate based on volume before the trial ends.
Turn social engagement into real conversations - and real leads
Human agents respond to all incoming messages 24/7.
Free 14-day trial.
or
After your trial
If you’re projected to receive 50 or fewer raised conversations per month, you’ll continue on our standard rate of £249/month.
* If you’re projected above 50, we’ll agree a bespoke rate based on volume before the trial ends.
After your trial
If you’re projected to receive 50 or fewer raised conversations per month, you’ll continue on our standard rate of £249/month.
* If you’re projected above 50, we’ll agree a bespoke rate based on volume before the trial ends.
After your trial
If you’re projected to receive 50 or fewer raised conversations per month, you’ll continue on our standard rate of £249/month.
* If you’re projected above 50, we’ll agree a bespoke rate based on volume before the trial ends.
** A raised conversation is a where the prospect has an interest in your products/services when they message you. We don’t count irrelevant conversations, for example, when they are trying to sell their services to you or are looking for a job within your company. A single conversation can have unlimited messages between us and them from start to finish, with no time limit or other restrictions.
*** A paid account may be required to utilise webhooks in Zapier, Make and IFTTT.
Meet customers in the channel they already trust most
Human agents respond to all incoming messages 24/7.
Fixed first month including set-up fee.
or
After your 1st month
If after your 1st month you receive 50 or fewer raised conversations, you’ll continue on our standard rate of £249/month.
* If you receive more than 50, we’ll agree a bespoke rate based on volume before your 1st month ends.
After your 1st month
If after your 1st month you receive 50 or fewer raised conversations, you’ll continue on our standard rate of £249/month.
* If you receive more than 50, we’ll agree a bespoke rate based on volume before your 1st month ends.
** A raised conversation is a where the prospect has an interest in your products/services when they message you. We don’t count irrelevant conversations, for example, when they are trying to sell their services to you or are looking for a job within your company. A single conversation can have unlimited messages between us and them from start to finish, with no time limit or other restrictions.
*** A paid account may be required to utilise webhooks in Zapier, Make and IFTTT.
Live Chat & Facebook (Free trial available)
Once you sign up for your free 14‑day trial, you’ll be invited to book a short discovery call (typically under 30 minutes). We’ll learn about your business, goals, and messaging needs, then set everything up for you so you can go live quickly.
WhatsApp (No free trial)
Your first month will be charged in advanced at £249. This covers set‑up (which usually takes around 7 days, depending on how quickly access to your Meta Business Suite is granted) and unlimited conversations during the 1st month. We also help you secure and connect a WhatsApp Business number. You’ll be invited to book a short discovery call (typically under 30 minutes). We’ll learn about your business, goals, and messaging needs.
Melu currently supports:
All channels are fully human‑managed, 24/7.
More channels may be added in the future, such as Instagram, Telegram and Signal.
Free 14‑day trials are available for:
We do not offer a free trial for WhatsApp due to the complex set-up requirements.
Every message is answered by trained human agents – never bots. Our team uses bespoke scripts and a knowledge base tailored to your business to ensure accurate, helpful responses.
Live Chat & Facebook: Usually ready within 48 hours after your discovery call.
WhatsApp: Around 7 days once access and approvals are in place.
After your free trial (Live Chat or Facebook), pricing is based on your expected number of raised conversations per month:
WhatsApp pricing after your 1st month is based on the volume of raise conversations we handled:
If you don’t wish to continue after the free trial/first month, just let us know and we’ll cancel your account.
A raised conversation is when someone contacts you with genuine interest in your services or products.
Irrelevant messages – such as sales pitches to you or job enquiries – are not counted.
There’s no limit on the number of messages within a single conversation.
