Human website messaging that converts visitors into enquiries
Human agents respond to all incoming messages 24/7.
Free 14-day trial.
or
After your trial
If you’re projected to receive 50 or fewer raised conversations** per month, you’ll continue on our standard rate
If you’re projected above this, we’ll agree a bespoke rate based on volume.
Turn social engagement into real conversations - and real leads
Human agents respond to all incoming messages 24/7.
Free 14-day trial.
or
After your trial
If you’re projected to receive 50 or fewer raised conversations** per month, you’ll continue on our standard rate
If you’re projected above this, we’ll agree a bespoke rate based on volume.
* A paid account may be required to utilise webhooks in Zapier, Make and IFTTT.
** A raised conversation is a where the prospect has an interest in your products/services when they message you. We don’t count irrelevant conversations, for example, when they are trying to sell their services to you or is looking for a job within your company. A single conversation can have unlimited messages between us and them from start to finish, with no time limit or other restrictions.
Meet customers in the channel they already trust most
Human agents respond to all incoming messages 24/7.
Fixed first month and set-up fee.
Ongoing pricing
Up to 50 raised conversations** – standard rate
Higher volumes – bespoke pricing agreed in advance
Live Chat & Facebook (Free trial available)
Once you sign up for your free 14‑day trial, you’ll be invited to book a short discovery call (typically under 30 minutes). We’ll learn about your business, goals, and messaging needs, then set everything up for you so you can go live quickly.
WhatsApp (No free trial)
WhatsApp requires a paid set‑up. We’ll provide a quote for your first month and set‑up fee. Once approved, set‑up usually takes around 7 days, depending on how quickly access to your Meta Business Suite is granted. We help you secure and connect a WhatsApp Business number, test everything, and then go live.
Melu currently supports:
All channels are fully human‑managed, 24/7.
More channels may be added in the future, such as Instagram, Telegram and Signal.
Free 14‑day trials are available for:
We do not offer a free trial for WhatsApp due to the complex set-up requirements.
Every message is answered by trained human agents – never bots. Our team uses bespoke scripts and a knowledge base tailored to your business to ensure accurate, helpful responses.
Live Chat & Facebook: Usually ready within 48 hours after your discovery call.
WhatsApp: Around 7 days once access and approvals are in place.
After your free trial (Live Chat or Facebook), pricing is based on your expected number of raised conversations per month:
Up to 50 conversations: standard rate
Higher volumes: bespoke pricing agreed in advance
WhatsApp pricing is agreed upfront before launch of your first month. After that, it’s based on the same conversation rules as above for Live Chat and Facebook.
If you don’t wish to continue after the free trial/first month, just let us know and we’ll cancel your account.
A raised conversation is when someone contacts you with genuine interest in your services or products.
Irrelevant messages – such as sales pitches to you or job enquiries – are not counted.
There’s no limit on the number of messages within a single conversation.
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