Hello! We’re Lee and Kim Rennie, the husband‑and‑wife founders of Melu.
We started Melu in 2018 after realising something most businesses learn the hard way:
It doesn’t matter how beautiful your website is if visitors can’t get quick, human answers when they need them.
At first, Melu was built around live chat – helping businesses turn website visitors into real conversations, leads, and customers.
But customer behaviour has changed.
Today, people don’t just want help on websites. They want to message businesses wherever they already are.
That’s why Melu has grown into a fully managed messaging service, supporting:
One team. One tone of voice. One seamless customer experience.
What we learned early on still holds true today:
People need reassurance.
They need clarity.
And sometimes they just want to know there’s a human on the other side.
By expanding beyond live chat into WhatsApp and Facebook, Melu helps businesses:
Melu isn’t software you’re left to manage – it’s a service, run by people who care about your customers as much as you do.
I’m Lee, I ran my own web design business for 17 years, juggling a great love of creativity with my inner tech nerdery. They weren’t always the easiest combination to manage, but they make a mean alliance when it comes to building a live chat business!
Loves: American football, brewing beer
Dislikes: Annoying TV ads
Connect with me on LinkedIn.
I’m Kim, an IT specialist with over 20 years’ experience in IT training, project management, system implementation and fronting SEO teams. It’s been a great journey with Melu seeing clients get leads worth hundreds and thousands of pounds of business at say, 11 o’clock at night! That’s the beauty of live chat!
Loves: Horses and walking our Labrador, Lily, in the countryside!
Dislikes: People dropping litter.
Find out more about me and say hello on LinkedIn…
Connect with me on LinkedIn.
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