When you sign-up, we create the first version of your FAQs document based on information we find on your website. The FAQs document starts with a script that tells our operators what to ask your visitors, and how to pre-qualify them before they can be a lead.
The FAQs document also lists the most common questions you're asked regarding your business, products or services. The answer for each question is what our operators use when chatting with your visitors.
The FAQs document is a cloud document, so you can update it at any time through a standard web browser. The longer you are with us, the better to document becomes, as we add more questions to it as they're asked via your website. All you need to do is add the answers!
FAQs are also super useful for making sure our operators know about your opening times during holidays or other occasions.