Features | Melu

Everything you need to engage with your visitors. Without lifting a finger.

Industry standard live chat software

Our managed live chat service can be installed in seconds and works beautifully on any device.

Secure client portal

When you start using Melu, you'll have access to a client portal so you can manage your account, view leads and chat transcripts and review performance reports.

Lead notifications

When a chat session results in a lead for your business, an email notification is instantly sent so you can convert it.

Extended operating hours

Our managed live chat operators are always available 24/7, so you'll never miss an opportunity again.

Your data is secure & safe

Our live chat software uses 256 bit encryption and all data transferred during chat sessions is secured.

Fully GDPR compliant

Melu takes data protection seriously - we make sure that your visitors personal data is encrypted and stored securely.

Proactive engagement means more leads

When someone lands on your website, our managed live chat operators can see which page they're on, how long they've spent and their location in the world.

After a short period of time, we send an invite to the visitor, asking if we can help them. This is proven to dramatically increase the level of engagement we have with your visitors.

We only send invites once per browsing session and the invite pop-up is small and un-obtrusive. We want your visitors to be engaged, not put off!

Fully Featured Managed Live Chat