Live chat for accountants – delivered by real people
Effective and bot-free live chat from Melu's real people, helping accountants get more leads and provide better customer service.
Accountants use Melu's bot-free live chat service to get more customers and make more money through their website.
There might be lots of people looking for your accountancy service, but not all of them want to pick up the phone.
With 8am – 10pm coverage seven days a week (and nights available too), you can convert more of your website visitors into paying customers, simply by having our team of real people respond to each and every enquiry.
We'll answer all the frequently asked questions, book prospects in for discovery calls and kickstart those relationships that turn leads into clients, saving you time and resource in the process.
How does Melu work?
As Melu provides you with real human operators for our live chat, we need to understand the sorts of enquiries you’re used to receiving. To do this, we use a shared FAQs document that both you and our operators have access to. In the FAQs are the questions you often hear, and the answers you’d like our operators to provide.
Our operators all have customer service backgrounds, so they add the human touch around your FAQs. This could be a simple question about where to park when visiting your office, to a request for a quote for doing annual tax returns.
Mark Lee explains the benefits he experienced when using Melu on the Tax Advice Network and Book Mark Lee websites.
Matt Williams from Cypher explains how easy Melu is to use and why it brings his accountancy practice more business.
Melu works on your website regardless of the device viewing it. On mobile devices the chat widget appears smaller to take up less space.
Visitors are invited to chat if they need help shortly after coming to your website. This is only done once, so they’re not bothered by us whilst browsing your website.
Melu operates 24 hours a day, so you'll never miss the opportunity to engage with a visitor.
Start your free 14 day trial now!
Melu integrates with
Award winning practice management - Cloud-based CRM, marketing, workflow, email automation, secure documents and insights for accountants and bookkeepers.
When we get the visitors details via live chat, this is raised as a lead, which is emailed to you and added to your Senta CRM. You can also see it in your Melu client portal.
If the chat is just someone asking questions and we don’t get their details, it’s just added to your Melu client portal.
Melu is trusted by many accountants throughout the UK