How does Melu work?
As Melu provides you with real human operators for our live chat, we need to understand the sorts of enquiries you’re used to receiving. To do this, we use a shared FAQs document that both you and our operators have access to. In the FAQs are the questions you often hear, and the answers you’d like our operators to provide.
Our operators all have customer service backgrounds, so they add the human touch around your FAQs. This could be a simple question about where to park when visiting your office, to a request for a quote for doing annual tax returns.
Matt Williams from Cypher explains how easy Melu is to use and why it brings his accountancy practice more business.
Melu works on your website regardless of the device viewing it. On mobile devices the chat widget appears smaller to take up less space.
Visitors are invited to chat if they need help shortly after coming to your website. This is only done once, so they’re not bothered by us whilst browsing your website.
Melu operates from 8am to 10pm Monday to Friday and 9am to 5pm Saturday and Sunday.
Start your free 14 day trial now!
Melu integrates with
Award winning practice management - Cloud-based CRM, marketing, workflow, email automation, secure documents and insights for accountants and bookkeepers.
When we get the visitors details via live chat, this is raised as a lead, which is emailed to you and added to your Senta CRM. You can also see it in your Melu client portal.
If the chat is just someone asking questions and we don’t get their details, it’s just added to your Melu client portal.
Melu is trusted by many accountants throughout the UK