Melu & Senta
Effective Managed Live Chat from Melu, seamlessly integrated with Senta to make life easier.
How does Melu work?
As Melu provides you with real human operators for our live chat, we need to understand the sorts of enquiries you’re used to receiving. To do this, we use a shared FAQs document that both you and our operators have access to. In the FAQs are the questions you often hear, and the answers you’d like our operators to provide.
Our operators all have customer service backgrounds, so they add the human touch around your FAQs. This could be a simple question about where to park when visiting your office, to a request for a quote for doing annual tax returns.
Mark Lee explains the benefits he experienced when using Melu on the Tax Advice Network and Book Mark Lee websites.
Leads flow from Melu via your website, straight into the Senta CRM
When we get the visitors details via live chat, this is raised as a lead, which is emailed to you and added to your Senta CRM. You can also see it in your Melu client portal.
If the chat is just someone asking questions and we don’t get their details, it’s just added to your Melu client portal.
If a visitor asks a question or has a request that’s not in your FAQs, we’ll take their details so you can confirm. We’ll add the new question to the FAQs and let you know so you can add an answer for us to use if that same question comes up again. Your FAQs get better over time!
Melu works on your website regardless of the device viewing it. On mobile devices the chat widget appears smaller to take up less space.
Visitors are invited to chat if they need help shortly after coming to your website. This is only done once, so they’re not bothered by us whilst browsing your website.
Melu operates 24 hours a day, so you'll never miss the opportunity to engage with a visitor.
Start your free 30 day trial with Senta integrated now!
Matt Williams from Cypher explains how easy Melu is to use and why it brings his accountancy practice more business.
Melu is trusted by many SME's throughout the UK
How much does Melu cost?
We've teamed up with Senta to offer an exclusive fixed price of £119 + vat per month for coverage from 8am to 10pm 7 days a week.
There are no long-term contracts, so you can cancel at any time. Payment details aren’t taken unless you choose to continue after your trial.
* Normally Melu starts at £155 + vat per month including weekend coverage. 24/7 coverage is optional for an additional monthly fee.