Handle complex queries better
Move customers down your sales funnel faster
Expand your market reach – cost-effectively and hassle-free.
By integrating website live chat into your digital marketing strategy, you can significantly enhance your return on investment. Live chat allows you to engage with potential customers in real-time, converting more website visitors into leads and sales.
This proactive approach not only boosts conversion rates but also provides valuable insights into customer behavior, helping you refine your marketing efforts for even greater impact.
Having people there to answer queries around the clock reduces bounce rates and exit rates across the board. Questions are answered, contact details are taken and the Google searching reduces.
Live chat doesn’t just get more customers over the line either. That human touchpoint is ideal for higher ticket purchases, where consumers need more time and more information before they buy.
Every chat is handled by one of our highly trained, human operators, giving your visitors the most engaging and efficient experience.
Chats are answered by a real person within seconds. No waiting or queuing. This makes sure that visitors stay on your site and engage with your business.
Visitors are much more likely to give their details, book a call or buy something when they communicate with a real person. This increases leads and sales.
Visitors don't expect to chat with a real person, so when they can, their impression of your business is elevated.
If you use a booking system like Calendly, our team will make sure that visitors go straight into your calendar.
No matter what time of day people are visiting your website, we'll be there for them, 24/7.
Every website has a phone number, email address and contact form. But how many allow visitors to chat with a real person 24/7*?
People want comfort and convenience more than ever, and you simply can’t bank on all of them picking up the phone. And if they do call, but it’s out-of-hours, what happens then?
With live chat, you pull in more enquiries from the visitors who were never going to call you. You’ll meet your prospects in a way that suits them and get customers onside from the get-go.
* Very few – less than 10% have human-operated live chat in the UK alone.
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“Melu are brilliant”
Simon Chaplin, The Accountants Mastermind
UK office:
1 & 3 Kings Meadow, Osney Mead, Oxford OX2 0DP
US office:
265 Franklin Street, Boston, MA 02110
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