Client case study with Samson Consulting
In this case study video, Lee speaks to Nick Jervis from Samson Consulting. Nick and his team provide digital marketing services for solicitors and law firms across the UK and internationally.
Don’t rely on chatbots and AI to nurture your potential customers – let our team of real human agents chat with them in real-time.
14-day free trial. No payment details required.
Giving your customers an option for an immediate response equates to more qualified leads/sales for you and more satisfaction for them. But who’s going to manage it all?
Whether it’s live chat on your website, WhatsApp Business or Facebook, our professional agents engage with your customers just like they’re part of your team, leaving your staff free for the things they rock at.
It’s inexpensive and it works.
Potential customers seeking products or services often have pressing needs. Human-operated messaging from Melu enables your business to engage with customers in real-time, confirm they’ve found the right solution, and guide them toward making purchases or booking appointments – converting leads into paying customers faster than traditional methods.
Messaging channels like live chat, WhatsApp Business and Facebook have become indispensable tools for sales and marketing strategies. With real-time human responsiveness, we can drive conversions, reduce costs, and build stronger customer relationships. Here’s how these tools deliver measurable value across key areas:
People-powered live chat guides prospects through complex decisions with empathy and expertise. Skilled agents increase sales by up to 40%, offering personalised guidance during critical decision-making moments.
Human agents provide a personalised touch automated systems can't match. They offer tailored advice, leading to higher satisfaction. 79% of consumers prefer real people for messaging conversations.
Messaging extends engagement beyond traditional hours, catering to all audiences. This always-on accessibility builds trust and meets the needs of modern consumers who often seek advice no matter what the time of day.
Human agents gather rich, qualitative data from conversations, identifying trends beyond simple metrics. This contextual information helps businesses refine products and improve customer experience.
Real human agents foster trust through emotional connections. They handle complaints with care, creating memorable interactions. Customers engaging with real people are 3 times more likely to purchase.
High-quality human support differentiates businesses in the automation age. Companies with skilled, human teams see higher retention rates and improved brand reputation, standing out in crowded markets.
Melu can manage your website live chat, WhatsApp Business and Facebook channels.
Imagine your potential customers getting instant, human responses, no matter when they message? That's Melu.
You don't manage messaging yourself, and you don't have to rely on chatbots.
Our team of real people are always online, so you can focus on your business.
Unlike other managed messaging providers, we make sure that your input is minimal, so you can focus on what’s important – growing your business.
All you’ll need to do is approve our knowledge base – no programming, no back and forth.
Most of our clients go live within 48 hours of signing up, so sit back, relax, and soon you’ll be experiencing the power of managed messaging from Melu!
MeluSince 2018, Melu has been the trusted partner for businesses looking to deliver real, human conversations – day or night.
We get it: your potential customers want instant, authentic connections, but building that in-house? It’s a big ask.
That’s where Melu comes in. From seamless onboarding to managing every single conversation like we’re part of your team, we handle it all – so you can focus on what you do best while we keep your customers smiling.
Melu turns messages into leads by providing immediate, personalised support. Our agents engage, answer questions and book meetings, increasing conversion rates and maximising digital marketing returns.
Melu offers 24/7 coverage across all supported channels, delivering a superior customer experience. Customers appreciate instant responses and human interaction, building trust and encouraging repeat sales.
Melu provides a cost-effective alternative to hiring full-time agents or agencies to handle messaging. You can save on staffing costs while maintaining high-quality customer service, allowing you to focus on core operations.
Melu’s UK and Asia-based teams of highly-trained agents ensures every conversation is handled with professionalism and care. We provide clear, empathetic communication, building trust with a personal touch unmatched by automation.
Melu integrates easily, requiring minimal IT resources. Whether you need live chat, WhatsApp or Facebook, we make sure set-up and onboarding is quick and easy so getting started doesn't become a chore.
Melu provides valuable insights through our client portal, storing all conversation transcripts. You can analyse customer behavior, identify trends, and refine marketing strategies for better outcomes.
Real human agents, 24/7 coverage.
14-day free trial.
or
The price per month will be confirmed before the end of the trial, with no obligation to continue.
During your trial, if you are projected to receive 50 or less raised chats** a month, you’ll pay our standard rate to continue.
If you are projected to receive 50 or more raised chats a month, we’ll confirm a bespoke price based on that projected volume.
Real human agents, 24/7 coverage.
14-day free trial + set-up fee.
or
The price per month will be confirmed before the end of the trial, with no obligation to continue.
During your trial, if you are projected to receive 50 or less raised chats** a month, you’ll pay our standard rate to continue.
If you are projected to receive 50 or more raised chats a month, we’ll confirm a bespoke price based on that projected volume.
Real human agents, 24/7 coverage.
14-day free trial + set-up fee.
or
The price per month will be confirmed before the end of the trial, with no obligation to continue.
During your trial, if you are projected to receive 50 or less raised chats** a month, you’ll pay our standard rate to continue.
If you are projected to receive 50 or more raised chats a month, we’ll confirm a bespoke price based on that projected volume.
* A paid account may be required to utilise webhooks in Zapier, Make and IFTTT.
** A raised chat is a conversation where the visitor has an interest in your services. We don’t count irrelevant chats, for example, when the visitor is trying to sell their services or is looking for a job within your company.
As pricing is based on the volume of raised chats you are projected to receive each month, we’d need to provide you with a quote. This will be estimated from either your average monthly website visitors, or your current chat volume if you are already using live chat on your website.
A raised chat is a conversation where the visitor has an interest in your products/services. We don’t count irrelevant chats, for example, when the visitor is trying to sell their services to you or is looking for a job within your company.
Yes you can! We offer a rolling 30-day contract, with each month paid in advance, following your trial period. If you don’t wish to continue using Melu, simply email us here – [email protected] – and we won’t invoice you again. You will still be able to use Melu on your website up until the next invoice would have been due. After this, we’ll disable Melu from appearing.
We offer a rolling 30-day contract, with each month paid in advance, following your trial period, so whilst we don’t offer a refund for low chat volume, you can cancel and not be charged again.
Our team are based in the UK and Asia. Everyone is hired and trained by Melu.
That way your website visitors will always get high quality responses through live chat no matter what time of day they chat.
We work across a wide range of industries, including;
Law, finance, accountancy, estate agents/real estate, education, trades, renewable energy, medical & dental, surveyors, offices and co-working, business networking, jewellers, HR, recruitment, retail, business events, website hosting, vehicle hire and bars & restaurants.
We have clients throughout the UK, USA and Europe. Because our messaging software can automatically translate from most languages to English and vice versa, we can provide our services to businesses globally.
Yes you can! We offer a rolling 30-day contract, with each month paid in advance, following your trial period. If you don’t wish to continue using Melu, simply email us here – [email protected] – and we won’t invoice you again. You will still be able to use Melu on your website up until the next invoice would have been due. After this, we’ll disable Melu from appearing.
Our team are based in the UK and Asia. Everyone is hired and trained by Melu.
That way your website visitors will always get high quality responses through live chat no matter what time of day they chat.
We work across a wide range of industries, including;
Law, finance, accountancy, estate agents/real estate, education, trades, renewable energy, medical & dental, surveyors, offices and co-working, business networking, jewellers, HR, recruitment, retail, business events, website hosting, vehicle hire and bars & restaurants.
We have clients throughout the UK, USA and Europe. Because our messaging software can automatically translate from most languages to English and vice versa, we can provide our services to businesses globally.
Melu
“Melu are brilliant”
Simon Chaplin, The Accountants Mastermind
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