Live Chat
Live Chat is good, but managed live chat is better!
Live Chat - every business should have it, but why should you look after it yourself?
Most small businesses understand the benefits of looking after their website visitors in a more effective way - better customer service, better engagement and more leads.
However, when signing up for live chat software, many businesses soon realise that they only get the live chat software abnd they have to look after it themselves in-house.
This poses a number of problems - people are busy! Who will be able to make sure the live chat service is looked after properly thoughout office hours?
Unless you have dedicated staff, running live chat can soon become an issue, which in turn effects your visitors and potential leads.
Below is a handy comparison chart showing you the differences between live chat and managed live chat.
Live Chat Vs Managed Live Chat
| Live Chat | Managed Live Chat from Melu | |
|---|---|---|
| Trial period | Varies, but most offer 7-14 days. | 30 days. |
| Ease of sign-up | Easy - everything is done online. | Easy - everything is done online. |
| Ease of set-up | You're given code to add to your site. Can be done yourself, but may require a web expert. | You're given code to add to your site. Can be done yourself, but may require a web expert. We can add the code for you, free of charge. |
| Operating hours | Self-managed, so when staff are available during normal office hours (9am to 5pm) Monday to Friday. | Our professionally trained operators are available from 8am to 10pm Monday to Friday. |
| Response times | Varies based on staff availability. | Guaranteed within 30 seconds at any time of day during operating hours. |
| Cost per month | Varies between free and around $30/£20 per seat (user) for the software only. | £99 |
| Value for money | Whilst some live chat software is free, when you factor in the cost of staff and the time taken up by managing live chat, it can be expensive. If you're hiring someone to manage live chat for you, the cost is even higher. | Because your live chat is managed, you don't need to do anything. The hourly rate for a professional human operator is a little over £0.30p with Melu. |
| Find out more | Search for live chat software | Learn more about managed live chat |
Simple pricing with no contract or hidden fees.
- Unlimited chats
- Industry standard live chat software
- Professionally operated from
8am to 10pm Monday-Friday
by real humans - No contracts
- No hidden fees
Price exclusive of VAT.