How does Melu work?

As Melu provides you with real human operators for our live chat, we need to understand the sorts of enquiries you’re used to receiving. To do this, we use a shared FAQs document that both you and our operators have access to. In the FAQs are the questions you often hear, and the answers you’d like our operators to provide.

Our operators all have customer service backgrounds, so they add the human touch around your FAQs. This could be a simple question about where to park when visiting your office, to a request for a quote for doing a building survey.

Philip Waite from Aitchison Raffety explains how well Melu works at bringing them more business and better customer service.

Philip Waite, Group Director of Operations at Aitchison Raffety, explains why chartered surveyors shouldn't be worried about outsourcing their live chat to Melu.

Melu works on your website regardless of the device viewing it. On mobile devices the chat widget appears smaller to take up less space.

Visitors are invited to chat if they need help shortly after coming to your website. This is only done once, so they’re not bothered by us whilst browsing your website.

Melu operates from 8am to 10pm Monday to Friday and 9am to 5pm Saturday and Sunday.


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Melu is trusted by many chartered surveyors throughout the UK


How can Melu Managed Live Chat help my business?

Better visitor experience

Managed Live Chat offers your website visitors an easy way to communicate with you, without them having to stop what they're doing.

Make money, save money

Imagine the cost of hiring your own Live Chat operator - then factor in their training, breaks, sick days and holiday pay. Let Melu Managed Live Chat take away that headache!

Get more customers

Our Live Chat operators can engage with your visitors, asking them if they need help. This is proven to convert more visitors into leads.

Open when your visitors need it

Our trained Live Chat operators work for you 7 days a week, making visitor engagement via your website convenient whenever people decide to browse.